FAQs

No, you don’t! We will sort and count your currency free of charge. We understand that dealing with different currencies can be overwhelming, so let us handle that. Once processed, we’ll send you a receipt showing the totals for each currency and process your payment quickly.

If you deliver currency in person, it’s helpful to have it bagged and include the exchange form for faster service.

Yes, feel free to send various types of currency together in the same package. We will sort everything out for you.

No, there’s no upper limit. However, for transactions exceeding GBP £1,000 we may need additional documentation to comply with anti-money laundering regulations. For details on these requirements, please refer to our AMLR policy.

No, there’s no minimum amount required. We accept all transactions, no matter how small. Even small amounts can add up, and we’re happy to help you exchange every bit.

Yes, we can exchange many obsolete or out-of-circulation coins and banknotes. These are often collected and sold to enthusiasts or repatriated where possible. If you’re unsure whether your old currency is exchangeable, contact us for clarification.

Yes, we exchange foreign coins, including those that are no longer in circulation. In cases where the currency can’t be repatriated, we’ll exchange it for its bullion or collectable value.

Most of the currency we receive is sent back to its country of origin, where it’s exchanged through central banks. We may sell older or rare coins and banknotes at auctions or trade shows, and some are added to our collection as we’re passionate about currency.

You can find all our contact details on the Contact Us page of our website. We aim to respond to all enquiries on the same day. Our office hours are Monday to Friday, 9 am to 5 pm.

Absolutely! Our currency exchange service is available to customers worldwide. We’ve helped people from around the globe convert their leftover currency into cash, regardless of location.

Yes, we offer currency for sale to collectors or for travel purposes. If you’re looking to buy specific currencies, please contact us.

Yes, we accept a variety of commemorative and special edition coins. These coins often hold additional value due to their bullion content or collectable status. If you’re sending commemorative coins, let us know, and we’ll evaluate them accordingly.

Of course! You can complete the entire process on your smartphone. Note down your reference number and include it with your currency when you send it to us. There is no need for a printer.

Yes, we will email you a detailed receipt once your currency has been processed. The receipt will include a breakdown of the amount and exchange rate for each currency and the total exchange value.

We constantly update our list of exchangeable currencies. If you have a currency that’s not listed on our site, please contact us before sending it. We’ll let you know if we can exchange it.

Yes! We love supporting charitable causes, and we’ll add a 10% bonus to the exchange value when you raise funds for a registered charity. We’ll handle all the sorting and counting for free and can provide a detailed breakdown of the exchanged amounts.

When sending in the currency, please include a cover letter with your charity’s name and registration number. For large lots, contact us beforehand to arrange the best postage option.

Yes, we provide specialised exchange services for corporate clients. Visit our corporate services page for more information.

Yes, sending currency by mail is generally very safe. We recommend using a tracked or signed-for service for higher-value packages to ensure peace of mind. The risk of issues is very low, especially if you follow our shipping guidelines.

Yes, unlike many other exchange services, we exchange coins and banknotes. Our Exchange Rates page has a full list of currencies we accept.

You can trust us! We are a fully registered and regulated money service business supervised by HMRC to ensure compliance with money laundering regulations. We’ve built a strong reputation with thousands of happy customers, so you can rely on us to honour your exchange.

Yes, our service is 100% legitimate. Since our founding, we’ve helped thousands of customers exchange leftover currency, and we’re proud of our excellent reputation. We’re also independently reviewed and trusted by charities, businesses, and customers.

If you choose a tracked postal or shipping service, you can follow your shipment online. We recommend using a tracked and signed-for service for any currency valued over £20 to ensure safe and secure delivery.

Once we receive your currency, we typically process and complete the exchange within five working days. It may take a bit longer if you’re sending a large volume of coins or notes, but we’ll keep you updated throughout the process.

We offer a range of payment options to suit your preferences. You can choose to receive your payment via bank transfer or PayPal. Select your preferred payment method when you complete the exchange form.

In most cases, we can still accept damaged or worn-out currency, depending on the condition and the country of origin. We will notify you if the currency is too damaged to be exchanged. For severely damaged banknotes, it’s best to contact us first to confirm whether we can accept them.

If you forget to include your reference number or exchange form, don’t worry! Please get in touch with us as soon as possible with your details and shipment tracking number. We’ll do our best to locate your package and process the exchange.

Our exchange rates are based on real-time currency values and fluctuate according to the foreign exchange market. You can check our current exchange rates on our Exchange Rates page, which is regularly updated to ensure accuracy.

Yes, we can offer preferential rates for large-volume transactions. If you’re exchanging a significant amount of currency, please get in touch with us beforehand, and we’ll discuss the best rates and options available.